ITSM Vendors discussion

Initial software investment costs - vs - return on investment (ROI) - vs - subsequent consulting fees

 A quick re-cap of what PRD Software did during 2011

The real cost of industry tradeshows.

Just tried to sign up with Google + today only to get this message

"Oops… you need a Google profile to use this feature"

PRD Software, makers of service management and helpdesk software, “HelpMaster”
licenced to use the “Australian Made” logo.

There's no doubt that service management solutions are well suited to the software as a service (SAAS) model.  The fact that there is an increasing number of helpdesk software solutions created purely for the web verifies this.

What always gets me though, is the prevalence of clients testimonials on just about every SAAS service desk vendor website along the lines of "We were up and running in 15 minutes!" and the like.

If only it was that easy...

Crystal Reports is easily the most frustrating and difficult software I have ever used.  For anyone who has ever had to install, configure, develop, deploy, or just make sense of the website, it's forums or it's absurd versioning, you'll know what I mean.

Here's an installation issue I ran into today.

Installing SQL Server can be a tricky thing.  Especially when you're doing it through a command line interface, and using an install bootstrapper to call the SQL bootstrapper.