Helpdesk and IT Service Management (ITSM) software

PRD Software is a privately held Australian company with a Head Office in the nations capital, Canberra.

Our focus is customer service software solutions

Our primary focus is on developing the best value, high functionality software for the helpdesk and support services / ITSM industry. Our flagship product, HelpMaster has helped hundreds of organizations around the world to streamline their business practices, provide outstanding support and lower costs.  For details about HelpMaster, please visit www.helpmasterpro.com

Our staff

Our staff are friendly, enthusiastic and committed to providing professional service. Some have been with the company since it's beginning and draw upon their real-life experience working in and around the IT helpdesk and call centre industries.

Designing software and solutions for IT service management

Any software, including ITSM software should look good, is easy and intuitive to use and offer outstanding functionality. We believe that a business application should serve the needs of the users, the business and their clients, not the needs or design of the developers. This means that PRD Software won't take development shortcuts just because a particular feature or technology is cumbersome, complex or technically challenging. In short, we believe that if you can think of a feature that would be useful, we can build it and implement it into our applications. That's our approach to development and our commitment to you.

PRD Software maintains a public list of enhancements, bugs reports, suggestions, and other feedback about our products from the end-users. This valued information is used in planing for future product development and releases. At PRD Software we encourage all such feedback and welcome the opportunity to discuss your requirements.

Of course, we also use our own software to keep track of things.  We use HelpMaster for sales, support, software development tracking, CRM and general office tasks and notifications.  We are our own harshest critics of HelpMaster, and we will never stop working to improve it, and make it the best value, highest functionality software for the ITSM industry.

How did we get our start into the help desk software market?

At the time of the first release of HelpMaster in 1996, there was a gaping hole in the help desk software market that needed to be filled. PRD Software realized at that time that there was no reasonably priced, Windows-based help desk software that offered a user-friendly interface, email capabilities and a solid workflow design. Most of the systems of that time (and some still today) were overpriced, overly complex, had poorly designed graphical user interfaces and required dedicated servers, administrators and SQL knowledge.

That's why we developed HelpMaster.

HelpMaster was designed to provide small to medium enterprises with a full functional, powerful and friendly helpdesk package that is affordable and usable. Today HelpMaster is being used successfully in many different countries and has been awarded a national development award for outstanding business software.

HelpMaster has grown from a small Access database, to a fully featured, SQL Server database helpdesk product suite, including web modules, escalation tools, reporting and automated email logging. 

HelpMaster continues to improve and grow, and PRD Software love the positive feedback we get when people discover it's blend of flexibility and functionality.

A Microsoft Certified Partner

As a Microsoft Certified Partner, PRD Software is committed to using and implementing Microsoft solutions and technology. This means that we specialize in products such as SQL Server, the .net framework and development tools, Visual Basic, C#, Access, ASP.net, XML and others. Moreover, our products have been certified by independent consultants to be Windows compliant. To the end user, this means speed, power, flexibility and the confidence that each product that PRD Software produces will accommodate the most demanding of application and enterprise needs. If you would like to know more about our coding practices, our quality control or design methodology, please contact one of our development consultants and we'd be happy to discuss these issues.

Joel Test score: 12 out of 12

PRD Software love the Joel on Software series.  If you haven't checked it out before, it's highly recommended for any software company. 

The Joel Test is a twelve-question measure of the quality of a software team.

• Do you use source control?
• Can you make a build in one step?
• Do you make daily builds?
• Do you have a bug database?
• Do you fix bugs before writing new code?
• Do you have an up-to-date schedule?
• Do you have a spec?
• Do programmers have quiet working conditions?
• Do you use the best tools money can buy?
• Do you have testers?
• Do new candidates write code during their interview?
• Do you do hallway usability testing?