Just returned from another on-site ITSM consultation, this time for a quick 3 days of tune-up, training and reporting.  What I ended up doing was getting stuck in the middle of 2 different ITSM systems.

I do a lot of on-site ITSM consulting - it's my business.

Crystal Reports can be a real pain to install, configure and maintain - even finding the download is awkward.

Here is some information that may assist anyone trying to install Crystal Reports.  MSI Product GUIDs for each service pack of the Crystal Reports .Net runtime engine for both 32 bit and 64 bit.

Touch-typing is an important skill for anyone working in the IT profession...indeed anyone who uses a computer!

Crystal Reports never fails to surprise.

This year PRD Software participated in the annual ANU International Marketing Business Plan.

The 2013 ITSMFA annual conference will be held in the Nations capitol, Canberra.

The life of a software developer involves a lot of reading, and a lot of keeping up to date.  Don't become too attached to a technology, process or development methodology, because if you're good, you'll learn from it, and then leave it behind.

HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. www.helpmasterpro.com

VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. www.versasrs.com

Both products share some notable similarities.

ITSM Vendors discussion